Financial Stewardship

It’s our responsibility to spend and save wisely

Our mission is to give members peace of mind through better health, and providing access to affordable, quality health care is just the beginning.

We have a duty to look at every decision through the lens of financial responsibility, because we know: every dollar we use comes from you.

It’s your health. It’s your money.

For every dollar we receive in premiums and fees, we pay 86 cents for medical care.

graphic of dollar showing how bluecross spends members' money

Of the remaining 14 cents:

We know our members cover our operating costs, so we work hard to manage them well. That’s why BlueCross BlueShield of Tennessee is ranked in the top 25% of Blue plans for administrative (cost) efficiency.

Reserves keep us financially stable

As a not-for-profit company, we don’t have shareholders or private owners who benefit from our business operations, so our net income goes into our reserve fund. This allows us to:

  • Remain fiscally responsible
  • Pay member claims and
  • Lower our profit margins

Our 5-year average profit margin is just 1.7%

graph of total reserves from 2013 to 2017

We go above what’s required, so you have peace of mind.

Safety nets aren’t just a way to give our employees and members peace of mind — we’re required by the state of Tennessee to maintain a certain level of reserves based on how many members we have, and how much we have to charge in premiums.

That requirement provides a safety net for members by ensuring we can pay all our claims and sustain operations in case of a disaster, epidemic or market downturn.

  • As of Dec. 31, 2017, our reserves included $1.9 billion required by the state
  • Plus an additional $412 million
  • For a total of $2.3 billion

Paying claims quickly

As an insurer, our top priority is member health, and that starts with paying our share of your claims.

We provide health plans for 11,000 Tennessee employers and partner with 29,000 providers to make that process as cost-effective and simple as possible.

  • We pay more than 56 million claims per year on behalf of members
  • Our claims payments total around $14 billion each year
  • 84% of claims are processed within 1 day

Want to learn more about claims?

Click here.